1. Trip booking in advance
Prices on every tour packages are based on minimum two people sharing basis except Tibet tours. There should be minimum four parties in Tibet tours. If you are solo or traveling single there will be extra cost as single supplement charge. You (clients) will have to contact us by e-mail for modified or customized tours. Please confirm the booking by e-mail with 25 percent of advance deposit of your total tour value. You have to pay the stated percent of amount along with clear scanned valid passport copies of each member joining the tour prior to at least 60 days of your departure. On receipt of your booking e-mail and advance, we, Wilderness Excursion Pvt. Ltd will confirm your booking and send you a confirmation email with the details of your booked package accordingly in advance. You will have to clear your rest of the value in Kathmandu prior trip departure.
Company Bank Account Detail
A/C No: 019 05367630013 (Current Account US Dollar)
Account Name: Wilderness Excursion Pvt. Ltd
Himalayan Bank Limited
Post Box No: 20590
Tel 00977 4250202, 4250359, Fax No: 00977-1-4222800
Telex No: 2789 HIPA NP
Karmachari Sanchaya Kosh Building Tridevi Marg, Thamel
Bank e-mail [email protected]
2. Payment Options
You can pay us through money transfer to our bank account which detail is provided above. Bank to bank transfer (Bank SWIFT) is fastest and reliable. Also you can pay us or book online. Just click on pay online icons in page footer and it will direct you in online payment portal for customized trip booking. ATM machines are available in many places around Kathmandu valley, Pokhara, Besisahar and in Lukla. You will also easily get money exchange centers which will exchange your currency in Nepali currency - Rupees. They also accept y our credit cards.
Responsibility and Non-completed trek/tours and cancellation
Wilderness Excursion Pvt. Ltd works for the fulfillment of your every wish that you expect from our travel packages. With this motive we work with honest and due attention to our respected client. However, in case of the journey broken off and early return upon client´s own wish or any other reason such as injury, illness, non interest or changed weather/environmental and political conditions, Wilderness Excursion Pvt. Ltd shall not be liable to any refund of the days not utilized. Any extra cost thereof shall bear by the client themselves.
Note down: Flight delay is notorious while flying to some remote parts of Nepal like Lukla, Jomsom, Jumla, Taplejung and Tumlingtar due to unpredictable mountain weather circumstances. The day is so windy that is why flights operate only in the morning in those destinations. Please allow few spare days when trekking in Nepal.
Accident or Loss
Wilderness Excursion Pvt. Ltd has no liability for the loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees´ negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the tour cost. We do not own or manage the vehicles, accommodation, and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof.
All clients are personally responsible for holding valid passport, visas and other personal travelling documents. All the foreigners except Indian should have valid passport and visa while entering Nepal. The visa can be obtained on arrival to Tribhuvan International Airport or the check points at border. See http://www.nepalimmigration.gov.np for more information about Visa to Nepal. Wilderness Excursion shall not responsible if the clients do not hold valid passport and relevant visa.
Health and Safety
The client should acknowledge that Nepal is adventure destination where most of tourists come for adventure activities like trekking, climbing, rafting, canyoning, mountain biking etc. Wilderness Excursion strongly advises to our clients to consult their doctors before they come to Nepal. However, our guides are trained with first aid training and they carry basic medical kit during the trekking for our client’s safety for adventure trekking. Clients those just using our guide and porter hire services and vehicles arrangement should have their own medical supplies.
Hazards and Risk
Participants should be aware trekking, mountaineering and travelling in a developing country are activities that involve a risk of personal injury or death. As a condition of booking you must accept these risks and be responsible for your own actions and involvement. Adventure travel requires an open and flexible attitude. You may experience extreme conditions, unpredictable weather and last minute changes to the itinerary which is beyond our control. The ability to work in team is an important aspect of all of our trips. However your Guide in Himalaya tries best to maximize your trip is great fun and lifetime experience.
Alternation in Prices and Itineraries
Prices can go up or down. We will give you the prices accurate but sometimes some factors may influence the prices. In such conditions we reserve the right to increase the price of your accommodation after you have booked but no later than 30 days before the arrival date stipulated and will forward an Amendment Invoice reflecting any changes made. After a Confirmation Invoice has been sent to you, any increase to your accommodation price will be as the result of changes in our costs of supplying your accommodation resulting from currency fluctuations and government actions. An administration charge and any relevant travel agent’s commission is included within these amounts.
If we cancel your booking
We aim to provide your accommodation as booked. But if, for example, you do not pay the balance of the accommodation price on time, we may cancel it. We reserve the right to cancel your booking in any circumstances but if we cancel your booking you can either have a full refund or accept replacement accommodation from us of equivalent or closely similar standard and price (if one is available). In the case of non-payment, we will not cancel your booking less than four weeks before you go, unless this is the result of an event that is out of our control, such as war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, hurricanes and other actual or potential severe weather conditions, and any other similar events.
We, Wilderness Excursion Pvt. Ltd strongly recommend to its client to get insurance in their home country before they book our travel packages. The insurance should covers cancellation, accidents, health, emergency evacuation, and loss of items, theft of or damage to baggage and personal life.
The extra cost due to unavoidable circumstances or due to reason that is beyond our control shall not be liable to us.
You may cancel the travel program at any point of time against paying the cancellation charge. These charges are a percentage of the total cost of your booked accommodation.
Period before departure within which written. Notice of cancellation is received - % of total booking price.
30 days or more - Loss of deposit
29 to 10 days - 35% of cost of service booked.
9 to 5 days - 45% of cost of service booked.
4 to 0 days - 50% of cost of service booked.
We have also provision to transfer your trip to third party which takes no charges only if you do so before at least 10 days of your trip departure. The above cancellation policy applies to you no matter whatever in the situation you cancelled. But the above conditions do not apply if your trip cancelled by us due to our own problem.
If you have a complaint
If you have a complaint about your accommodation whilst away, you must immediately notify the supplier of the service in question locally. If they are unable to resolve the problem immediately, and a member of our staff is not available, you should contact us straight away by telephone/e-mail and we will endeavor to assist. If you have any complaint regarding the services of our staff then contact us immediately.
Your Conduct towards staff and other guests
We reserve the right to refuse to accept you as a customer or continue dealing with you if your behavior is disruptive or affects other guests or is threatening or abusive towards our staff or agents, on the telephone, in writing or in person. In any of these circumstances you may be evicted from the accommodation and no refunds will be paid to you and we may make a claim against you for any costs and expenses incurred as a result of your behavior. Criminal proceedings may also be instigated. Reference to “you” or “your” includes for the purposes of this section the conduct also of any other person in your party.